客房部主管（重庆盛捷茶园服务公寓）

岗位职责

JobDescription职位简介Asthesupervisor,youwillassistthemanagerinthedailyoperationofthedepartment,superviseworkperformanceofattendants,andareresponsibleforthecleanlinessofapartmentsandsurroundingareas.协助部门经理开展日常管理工作，检查服务员工作情况，确保客房和周边地区整洁有序。MajorResponsibility主要工作职责Monitorthestatusofapartmentseveryday,beresponsibleforhumanresourcedeploymentandassigningdailywork.掌握每天的客房动态，负责当天的人力调配和工作安排。Performroutineinspectiononassignedareasandensurethathighstandardsofcleanlinessandsafetyaremet.巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。Organizeandinspectcomprehensiveroomcleanliness.执行并检查客房大清洁工作。Prepareapartmentsbeforeguests'arrival,inspectapartmentsbeforeguests'departure.负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。Recordlivinghabitsandspecialrequirementsoflong-stayguestsandVIP,andensurethattheirrequirementsareproperlyarranged.关注长住客和VIP客人的居住习惯和特殊要求，做好记录并妥当安排。Communicatewithguests,makesurethatassignedattendantsknowtheirspecialrequirements,andofferexcellentservice.善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。Dealwithguests'requirementsandcomplaintsproperly,reportexceptionalsituationsandspecialeventstosuperiors.处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。Assistmanagertomanageitemsstorage,consumptionmanagement,andregularstockinventory.协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。Involveinsafetyandfireprecautionwork,ensurethateachattendantknowwhattodoincaseofemergency,assistSecurityDepartmenttocheckfi